Refund Policy
This document describes how Cyberethra Core handles your information and sets the rules for using our services. Please read the sections carefully, as they explain your rights, responsibilities, and available remedies.
- Policy scope. This Refund Policy applies to payments made for professional services and packaged offerings purchased through our website or invoicing process. It does not override any written agreement that contains different refund terms.
- Service-based nature. Our work is primarily time and expertise based, and value is delivered through analysis, planning, and execution. For that reason, refunds are evaluated based on whether services were delivered as agreed.
- Deposits and kickoff fees. Deposits or kickoff fees are generally non-refundable once scheduling, discovery, or onboarding begins. These fees cover reserved capacity and initial preparation work.
- Pre-service cancellation. If you cancel before work begins and before resources are reserved, we may issue a refund minus any administrative costs already incurred. Requests should be submitted as soon as possible to avoid scheduling impact.
- In-progress engagements. If services are already in progress, refunds are typically prorated based on work completed and costs incurred. We will provide a summary of progress and deliverables to support the determination.
- Fixed-scope deliverables. For fixed-scope packages, refund eligibility depends on which milestones have been completed. Completed milestones are not refundable because they represent delivered value.
- Client-caused delays. If progress is delayed due to missing access, delayed approvals, or incomplete inputs, refunds may be limited or not available. We will attempt to reschedule within reasonable constraints.
- No refunds for outcomes. Refunds are not granted solely because a business outcome was not achieved, as outcomes can depend on external factors. We do stand behind delivering the agreed scope with professional care.
- Quality concerns. If you believe deliverables do not meet the agreed scope, you must notify us promptly with specific examples. We will review and, where appropriate, offer reasonable remediation consistent with the engagement terms.
- Remediation before refund. In most cases, we will first attempt to correct issues or complete missing scope items. A refund is considered if remediation is not feasible or fails to address a verified deficiency.
- Charge disputes. If you dispute a charge, we encourage you to contact us first so we can investigate and resolve it quickly. Unresolved disputes may affect ongoing service delivery.
- Third-party costs. Fees paid to third parties, including software licenses, cloud consumption, and external tools, are not refundable by us. Those costs are governed by third-party terms.
- Urgent scheduling and priority work. If you request expedited timelines or priority allocation, associated fees may be non-refundable once scheduling begins. These fees reflect reserved resources and opportunity costs.
- Subscription-like retainers. If you purchase a retainer or recurring service allocation, refunds are typically limited to unused, unstarted time blocks within the current period. Any rollover or expiration rules are governed by your retainer terms.
- Refund method. Approved refunds are issued to the original payment method where practical. Processing times can vary by financial institution and payment rails.
- Partial refunds. Partial refunds may be issued when only a portion of the scope is impacted or when work is partially completed. We document the calculation to keep the process transparent.
- Non-refundable items. Work products already delivered, completed workshops, and completed assessments are generally non-refundable. These items represent time spent and value provided.
- Request window. Refund requests should be submitted within a reasonable time after the relevant service period or delivery. Late requests may be declined if verification becomes impractical.
- Policy updates. We may revise this Refund Policy to reflect operational changes and legal requirements. The effective date indicates when the current version applies.
- Contact for refunds. To request a refund or discuss options, contact us using the details below and include your order or engagement reference. We will review the request and respond with a clear next step.